Technical Support Specialist

CRDS currently has an opportunity for a Technical Support Specialist to join our team. Reporting to the Service Manager, the Support specialist is responsible for a wide variety of IT and helpdesk support services to our clients, including troubleshooting, diagnosing and supporting systems.

Responsibilities and Duties

Basic Functions

  • Investigate, troubleshoot, and resolve technical issues that customers are experiencing.
  • Provide professional, and pleasant customer service and support over the phone, through emails, or in person.
  • Manage and monitor (remote) system alerts, notifications, and respond to service tickets.
  • Communicate with customers, and keep them informed of incident progress, impending changes, and agreed outages.


  • Minimum 2 years of directly related work experience
  • Recent graduates with a great attitude and technical know-how will be considered
  • IT certifications are an asset
  • Experience with installing, configuring and administering Windows Server 2008/2012 (AD, DNS, DHCP, etc.)
  • Experience with LAN/WAN configuration and troubleshooting
  • Experience with backup and disaster recovery solutions
  • Experience with VMware, and Microsoft Hyper-V
  • Experience with Office 365
  • Excellent Communication skills
  • Valid Work Permit
  • Valid Driver’s license

Compensation and Benefits:

  • Salary based on experience and qualifications.
  • Extended health care provided after probationary period of 3 months.
  • Fun working environment and culture.


  • Job Types: Full-time, Permanent

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